Operational scope
What the service covers.
IT resilience protects essential digital services through redundancy, backup, monitoring, and recovery testing.
A it systems resilience service built around your requirements
IT resilience protects essential digital services through redundancy, backup, monitoring, and recovery testing.
What the service covers
- Service and dependency mapping
- Availability and recovery objectives
- Fallback architecture, procedures, and testing
How we deliver
The technical scope, responsibilities, and service levels are documented. Changes are controlled, incidents are tracked, and users have an identifiable point of contact.
Where this service is available
IT services are operated in Senegal and Sierra Leone. IT hardware is distributed through the Group's other West African subsidiaries.
A scoping call confirms the scope, timing, resources, and expected deliverables.
Key service points
- Service and dependency mapping
- Availability and recovery objectives
- Fallback architecture, procedures, and testing
