Digital & IT Solutions
IT Outsourcing & Support
IT outsourcing entrusts system operations to a team accountable for incidents, changes, and service levels.
Service overview
A structured response to your operating needs.
A it outsourcing & support service built around your requirements
IT outsourcing entrusts system operations to a team accountable for incidents, changes, and service levels.
What the service covers
- Asset scope and responsibilities
- Monitoring, support, maintenance, and backup
- Service reviews, metrics, and improvement
How we deliver
The technical scope, responsibilities, and service levels are documented. Changes are controlled, incidents are tracked, and users have an identifiable point of contact.
Where this service is available
IT services are operated in Senegal and Sierra Leone. IT hardware is distributed through the Group's other West African subsidiaries.
A scoping call confirms the scope, timing, resources, and expected deliverables.
Available services
Choose the scope that matches your need.
Each sub-service has its own operational detail page.
Digital & IT Solutions
Level 1 & 2 IT Support
Level 1 and 2 support resolves user incidents, fulfils requests, and escalates technical root causes methodically.
View details
Digital & IT Solutions
Office IT Support
Office IT support helps employees use endpoints, collaboration tools, and common applications effectively.
View details
Digital & IT Solutions
Follow-the-Sun Support
The follow-the-sun model organises support handovers across time zones to extend coverage without losing context.
View details
Digital & IT Solutions
Overflow Management
Overflow management absorbs peaks in requests or calls without losing priorities or user history.
View details
Digital & IT Solutions
Systems & Network Monitoring
Systems and network monitoring detects outages, degradation, and critical thresholds before users are blocked.
View details
Digital & IT Solutions