Operational scope
What the service covers.
The follow-the-sun model organises support handovers across time zones to extend coverage without losing context.
A follow-the-sun support service built around your requirements
The follow-the-sun model organises support handovers across time zones to extend coverage without losing context.
What the service covers
- Service windows and handover responsibilities
- Tools, procedures, and handover quality
- SLA tracking and multi-team governance
How we deliver
The technical scope, responsibilities, and service levels are documented. Changes are controlled, incidents are tracked, and users have an identifiable point of contact.
Where this service is available
IT services are operated in Senegal and Sierra Leone. IT hardware is distributed through the Group's other West African subsidiaries.
A scoping call confirms the scope, timing, resources, and expected deliverables.
Key service points
- Service windows and handover responsibilities
- Tools, procedures, and handover quality
- SLA tracking and multi-team governance
